Last Updated: November 19, 2024

At OptiTech Solutions (“we,” “our,” or “us”), we are committed to safeguarding the privacy and security of our website visitors and service users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access our website https://optiTech.solutions and use our telecommunications services.

1. Information We Collect
We may collect the following types of information:

Personal Information
Name, address, email address, phone number, billing information, and other details provided during service registration or account creation.
Usage Data
Information about your interactions with our website, such as IP address, browser type, operating system, pages visited, and time spent on pages.
Cookies and Tracking Technologies
Cookies, web beacons, and similar technologies are used to improve your experience, analyze traffic, and personalize content on our website.

2. How We Use Your Information
The information we collect is used for:

Service Provision
To deliver telecommunications services, process transactions, provide customer support, and maintain customer relationships.
Service Improvement
To analyze usage data, identify trends, and enhance the functionality and quality of our website and services.
Marketing and Communication
To share updates, promotions, and new service offerings. You may opt out of marketing emails and messages at any time (see Your Choices and Rights).
Security and Compliance
To protect against fraud, unauthorized access, and other illegal activities, and to comply with legal obligations.

3. Sharing Your Information
We may share your information in the following circumstances:

Service Providers
With third-party providers who perform tasks such as billing, data analysis, customer support, and marketing on our behalf. These providers have access only to the necessary data for their functions.
Legal Requirements
To comply with laws, regulations, subpoenas, or other legal processes.
Business Transfers
In the event of mergers, acquisitions, or asset transfers, your information may be included as part of the transaction.

4. A2P Messaging Compliance
What Is A2P Messaging?
Application-to-Person (A2P) messaging refers to automated text messaging services sent to users to facilitate business communications, including appointment reminders, transactional messages, and promotions.

Consent to Receive Messages
By providing your phone number, you consent to receive A2P messages from us regarding our services, including reminders, updates, and marketing communications.
Opt-Out of Text Messaging
You can opt out of receiving text messages by replying STOP to any message or contacting us at Eddie@optiTech.solutions.
Data Security and Privacy
We ensure all A2P messaging complies with applicable privacy laws and telecommunications regulations. Your information is not shared with unauthorized parties.
5. Data Security
We employ industry-standard measures, such as encryption, firewalls, and secure data storage, to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.

6. Your Choices and Rights
Depending on your location and applicable laws, you may exercise the following rights:

Access and Correction
Request access to or correction of the personal information we hold about you.
Deletion
Request deletion of your personal data, subject to legal or contractual obligations.
Opt-Out
Opt-out of receiving marketing emails by clicking the unsubscribe link in our communications.
Opt-out of text messaging by following the instructions in Section 4.
CCPA Rights (California Residents)
California residents may request:

Information on our data collection and sharing practices.
Deletion of personal information.
Opt-out of the sale of personal data.
To exercise these rights, please contact us at Eddie@optiTech.solutions.

7. Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices or terms of these sites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children under 13. If such information is discovered, it will be deleted promptly.

9. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updates will be posted here, and your continued use of our website or services constitutes acceptance of the revised policy.

10. Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

OptiTech Solutions

Email: Eddie@optiTech.solutions
Phone: 626-848-8295